The researcher is conducting a study on the prospect of e-commerce to Turkish small and medium industries. To enable the researcher to make the necessary conclusions and recommendations for this study, it would be very much appreciated if you answer all the items in the questionnaire.
Information given will be treated in strictest confidence.
Thank you.
Part 1. Personal Data
Direction: Please fill up in all the necessary information about yourself. Don’t leave any item unanswered.
a. Age ________
b. Sex
Male ( ) Female ( )
c. Civil Status
Single ( ) Married ( ) Separated ( ) Widow/Widower ( )
d. Educational Attainment
Elementary ( ) High School ( ) College ( ) Graduate ( )
e. Position ____________________
f. Length of Service in the company: ____________
Part 2. Determining the Prospect of E-commerce to Small and Medium Industries
Directions: Encircle the number that best corresponds to your answer.
5 - Strongly Agree
4 - Agree
3 – Uncertain
2 - Disagree
1 - Strongly Disagree
A. Security and Privacy Issues
1. The company is utilizing a protocol for securing communications on the web.
2. The e-commerce systems within the company ensures that loss of assets and privacy due to breaches in the security of transactions is avoided.
3. Improving trust is vital to the development of e-commerce.
B. Personnel Qualification
1. The company has qualified and competent personnel to implement e-commerce systems.
2. The company is providing effective employee training.
3. Employees in the company are very much knowledgeable in e-commerce.
5 4 3 2 1
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C. Customer Satisfaction
1. The e-commerce system within the company has a customer satisfaction program.
2. The company adopts a consumer-focused marketing model.
3. The company is handling consumers’ complaints effectively.
D. Organizational Change
1. The company easily adapts to the new environment brought about by the implementation of e-commerce.
2. The management is satisfied with the outcome of the organizational change.
3. Employees express satisfaction with the new environment.
E. Marketing
1. The company has increased its market share following the application of e-commerce.
2. The company has become more popular after e-commerce systems are applied.
3. E-commerce enables the company to understand and reach out to the needs of its customers.
F. Overall Management
1. The management is addressing the need to cope with technological changes.
5 4 3 2 1
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5 4 3 2 1
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2. The management is addressing the issues on security and privacy.
3. The management is responding to the need to have qualified and competent personnel.
4. The management is responding to the needs of its customers.
5. The management is handling the new organization well.
5 4 3 2 1
5 4 3 2 1
5 4 3 2 1
5 4 3 2 1
Part 3. Problems and Solutions
Directions: List down your concerns and suggestions regarding the implementation of e-commerce to your company.
What are the most common problems you’ve encountered with regard to the implementation of Internet-based services to the company?
a. ______________________________________________________________
b. ______________________________________________________________
c. ______________________________________________________________
What solutions would you suggest to solve these problems you’ve mentioned?
a. ______________________________________________________________
b. ______________________________________________________________
c. ______________________________________________________________
INTERVIEW QUESTIONS FOR SME MANAGERS
1. How long have you been implementing e-commerce system to your business?
2. What made your company decide to adopt e-commerce? Why?
3. What were the factors that you considered before venturing into e-commerce?
4. What were the problems you encountered while on the process of implementing e-commerce?
5. How did you deal with these problems?
6. Now that you have applied e-commerce systems to your business, are you satisfied with the outcome? Explain.
7. What are the benefits of implementing e-commerce?
8. Currently, what problems are you dealing concerning e-commerce?
9. How do you deal with these problems?
10. What are your visions and missions as regards to e-commerce?
INTERVIEW QUESTIONS FOR THE CONSUMERS
1. How long have you been purchasing online?
2. How often do you buy online products>
3. Why are you purchasing over the Internet?
4. What benefits do you get from e-commerce? Does it save time? Money? Energy? How?
5. Do you prefer e-commerce over traditional commerce? Why?
6. What factors are you considering before purchasing online?
7. Are you satisfied with the quality of the products and services provided by e-commerce?
8. What are the problems you encounter when buying online?
9. What do you think are the areas for improvement for the companies who provide e-commerce?
10. What is your overall view on e-commerce?
Credit:ivythesis.typepad.com
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