Research Articles Base: Consulting Agency

Quantum Leap Consulting Agency

Quantum Leap Consulting Agency is a full service event planning firm focused on creating an experience for you and your guests.   Quantum Leap Consulting Agency was founded on the premise that every event should be special and unique. Our agency takes the time to understand the individual needs of each client and won’t let budgetary limitations get in the way of creating flawless, memorable events. Your inspirations are our foundation for designing your special event.   Quantum Leap Consulting Agency is considered to be the event planning firm of choice. Crafting events of all sizes for individuals from many diverse backgrounds has given Quantum Leap Consulting Agency the competitive edge, while acknowledging that every event is a unique creation. Your event should be a reflection of that uniqueness.                          Quantum Leap Consulting Agency   “Where we strive to add an elegant touch of ambiance and excellence to your special occasion.”   Seminars Institutes Workshops Retreats Conferences Conventions Breakfasts Luncheons Banquets Fairs Open Houses Fashion Shows Pageants Bridal Showers Weddings Baby Showers Parties (graduation, prom, going away, etc.) Birthday Parties House Warmings     Credit:ivythesis.typepad.com

Quantum Leap Consulting Agency

Quantum Leap Consulting Agency is a full service event planning firm focused on creating an experience for you and your guests. Quantu...

Image consutling and Special events

Virtuously Yours Image Consulting Dear Friend, Everyone! We make critical first impression within 5 seconds of meeting someone. No matter who you are, Virtuously Yours Image Consulting will help you make a positive first impression and a favorable image that will last well beyond those first 5 seconds.  First impressions are important. Your appearance, makeup, hair and clothes are as essential as your smile. People who exude a confident image are more likely to become successful in business and social relationships. We are always willing to help you create a winning self-image. Virtuously Yours Image Consulting will help and support you along the way. We are your most dedicated and loyal partner. Improving your life is our top most priority. Allow us to help you. Make Virtuously Yours Image Consulting a part of your Success Story! Our goal is to help you <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="color: black; text-align: justify"> Market yourself for success </li> <li class="MsoNormal" style="color: black; text-align: justify"> Command power and learn the skills that will get you ahead of the competition </li> <li class="MsoNormal" style="color: black; text-align: justify"> Create a winning image and build credibility, non-verbally!!! </li> <li class="MsoNormal" style="color: black; text-align: justify"> Use your personal power and presence to get what you want from life </li> </ul> We will help enhance your image while saving you precious time and money. Our work is geared towards helping you build confidence and making the most of your unique assets. We offer quality services at affordable prices.   Virtuously Yours, Dr. Founder and President Virtuously Yours Image Consulting A Division of Quantum Leap Consulting Agency             The Importance of Image               Image is a mental conception of a person or organization. Our personal image is defined by physical appearance, grooming, clothing, facial expressions, eye contact, gestures, voice, vocabulary, social behavior.                    We base our impressions about other people on the way they look, talk and behave. In today’s world, everything moves extremely fast, we only have one chance at making a good impression. How we appear is strongly associated with the way we think, feel and react to things that happen around us and the way the others react towards us.             Every one of us has a real self (who we really are), a self-image (who we think we are), a looking glass self (how we think the others see us, or the perception of perception) and an ideal self (who we want to be).             We all want to be better than we are. To have a better personal image, you do not have to develop new talents or powers. Better personal image is the product of effective discovery and utilization of the talents, skills, knowledge and abilities that we already have. Improving our lives starts with understanding that flaws and weaknesses belong to us, but do not define us.             Whether we realize it or not, having a positive image is essential to everyone. Image matters people tend to make assumptions based on limited information. Someone may be considered successful, professional, capable, wealthy, and even intelligent simply because they are well dressed.             In the business arena, a corporate image affects the financial bottom line of a company. Good reputation creates opportunities. A favorable corporate image increases a company’s chances of boosting market share, lowering market and distribution costs, attracting and retaining investors and talented employees, gaining more favorable media coverage.   Virtuously Yours Image Consulting                                                                        Individual Services   <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Personal Style Assessment </li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Wardrobe Management </li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Personal Shopping </li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Body Analysis </li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Special Occasion Styling                 </li> </ul> (Pageant, Fashion Show, Wedding) <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Image Updating </li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Makeover Consultation </li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Personal Development Workshops</li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> Professionalism Workshops</li> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Virtuous Woman Workshops </li> </ul>     Personal Development Workshop Series   <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify"> Image Training <ul type="circle" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Developing A Dress Code Policy </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Corporate Attire Vs. Business Casual </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Individual Image Training </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> The Importance Of Image </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Style Personalities For Women And Men </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Personal Style Assessment For Teenagers </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Ways To Promote A Positive Body Image </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Using Elements And Principals Of Design To Create Illusion On The Figure </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> The Art Of Accessorizing </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Choosing And Using Fabrics For The Body Type </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Make-Up, Skin And Hair Care </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> How To Make Yourself More Appealing To The Opposite Sex </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Beauty And Charm At All Ages </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Style For Pregnant Women </li> </ul> </li> </ul>   <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify"> Communication Training <ul type="circle" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> First Impressions </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> The Art of Networking </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Effective Public Speaking </li> <li class="MsoNormal" style="text-align: justify; line-height: 18.0pt"> Interviewing Techniques </li> </ul> </li> </ul>   <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify"> Etiqutte </li> </ul> o   Etiquette:  Informal Setting Vs. Formal Settings. o   Etiquette For Special Occasions   <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Successful Life Series </li> </ul> o   The Importance Of Self Esteem o   Confidence Boost o   The Importance Of Self Image o   Time Management o   Stress Management o   Developing Goals & Objectives o   Motivation & Affirmation o   Living Your Life To The Fullest   <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Professional Workshops </li> </ul> o   Projecting A Positive Professional Image o   Time Management o   Stress Management o   Anger Management o   Exceptional Customer Service o   Telephone Etiquette o   Office Etiquette o   Assertiveness Vs. Aggressiveness o   Motivation & Affirmation o   Diversity And Multiculturalism <ul type="disc" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Virtuous Woman Workshops </li> </ul> <ul type="circle" style="margin-bottom: 0in"> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Biblical Principles On Being A Virtuous Woman </li> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Putting On The Whole Armor </li> <li class="MsoNormal" style="text-align: justify; line-height: 12.75pt"> Dressing Up Spiritually </li> <li class="MsoNormal" style="text-align: justify"> The Importance Of Praise & Worship </li> <li class="MsoNormal" style="text-align: justify"> The Importance Of Prayer </li> <li class="MsoNormal" style="text-align: justify"> Developing God Confidence </li> </ul>                     Image Consulting Service Menu MAKE UP LESSON & CONSULTATION (A MINIMUM OF 2 HOURS AND DOES NOT INCLUDE MAKE UP) 5.00 per hour IMAGE CONSULTING (A MINIMUM OF  6 HOURS) per hour BASIC MAKE UP APPLICATION (NOT INCLUDING BRIDAL) 0.00 per hour COMMERCIAL DAY RATE (A MINIMUM OF 8 HOURS AND DOES NOT INCLUDE MAKE UP) 0.00 per hour COMMERCIAL HALF DAY RATE (A MINIMUM OF 5 HOURS AND DOES NOT INCLUDE MAKE UP) 0.00 per hour WARDROBE SELECTION FOR SPECIAL OCCASIONS (A MINIMUM OF  6 HOURS) per hour BRIDAL PORTRAITS & WEDDING DAY MAKEUP & HAIR To be quoted SPECIAL OCCASION (NON-BRIDAL) MAKEUP & HAIR To be quoted PAGEANT DAY MAKEUP & HAIR To be quoted PAGEANT COACHING Includes the following:  interviewing skills, wardrobe & accessory selection, hair & makeup selection and question and answer session. (A MINIMUM OF 30 HOURS) .00 per hour SPECIAL HAIR STYLES To be quoted PERSONAL SHOPPER (A MINIMUM OF 30 HOURS) .00 per hour TRAVEL COST NOT INCLUDED.                             “My Sisters Closet” two (2) Day Institute “My Sisters Closet” two (2) Day Institute is an event designed to assist women in the area of personal and professional development. My sisters closet was developed to help women around the world find their value, purpose and destiny and to walk in it. This event takes place over the course of two days. In two days we offer approximately six (6) seminars on the following topics: Image Updating, Creating Personal Style, Personal Development, Professionalism and Becoming God’s Virtuous Woman. These seminars are taught by expert image consultants and life coaches. This event not only provides a wealth of knowledge for all participants, but it also offers hands on experience. If you wish to sponsor a “My Sisters Closet” two (2) Day Institute, please contact our main office at (562) 624-2833. The cost to sponsor this event is 00, however all services are free of charge to invited guests. A maximum of 100 participants are allowed per institute. We also require all sponsors to provide continental breakfast and lunch for this event.   Family Development Workshops     These are our new and exciting parenting classes designed for foster/kinship youth, foster parents, adoptive parents, relative care providers, non-relative extended-family care providers and legal guardians.      PARENTING IN EXCELLENCE   POSITIVE SELF DEVELOPMENT INSTITUTE   SELF ESTEEM AND SELF IMAGE   CULTURAL DIVERSITY 101   TIME MANAGEMENT   STRESS MANAGEMENT   WORKING WITH CONDUCT DISORDER (CD)   POSITIVE DISCIPLINE THAT WORKS   WORKING WITH OPPOSITIONAL DEFIANT DISORDER (ODD)   WORKING WITH OPPOSITIONAL DEFIANT DISORDER (ODD)                                                                         WORKING WITH ATTENTION DEFICIT DISORDER (ADD)   WORKING WITH ATTENTION DEFICIT HYPERACTIVE DISORDER (ADHD)     WORKING WITH THE MEDICALLY FRAGILE CHILD   SCHOOL ISSUES & IEP’S   WORKING WITH THE SEXUALLY ABUSED CHILD   CHILDREN WITH ASTHMA   CHILDREN WITH DIABETES   TEENAGE PREGNANCY PREVENTION   DRUG ABUSE PREVENTION   ALLEGATIONS PREVENTION   ADVOCACY FOR YOU CHILD   CREATING LIFE BOOKS   WORKING WITH THE BIRTH PARENT   WORKING WITH THE CARE PORVIDER   INDEPENDENT LIVING CLASSES FOR TEENS       Credit:ivythesis.typepad.com

Image consutling and Special events

Virtuously Yours Image Consulting Dear Friend, Everyone! We make critical first impression within 5 seconds of meeting someone. No m...

Empress Consulting

Empress Consulting             Empress Consulting is a new business located in Hong Kong specializing in consulting services for small and medium sized businesses. Primary services will include market feasibility studies, business plans, operational review, training and development services, workshops and seminars. Our mission is to provide our clients with business consulting services and well as training and development services that help them become more successful and to become a leader in consulting to small and medium sized businesses.   Ownership and Management             Empress Consulting is a sole proprietorship, owned by Olivia Leung. As the business expands, the firm may develop strategic alliances with other companies. Olivia Leung is a Certified Management Consultant. She has a college degree from a reputable University in Hong Kong and is now currently taking her Master’s Degree in Business.               Currently, Empress Consulting has five employees who handle the different departments of the firm. Additional employees will be hired once the business is in full operation.    Key Initiatives and Objectives             Empress Consulting is currently in the process of obtaining a bank HK million to finance the start up of the business. The firm’s key objectives during the first 12 months of operation is to develop a profitable consulting business and to attract investors. In order to achieve this key objectives, a strong client base will be developed through networking with local business leaders and business associations, affiliating with small business loan divisions of the local banks, and holding seminars and workshops.   Business Overview Business History             Empress Consulting is a consulting firm that is scheduled to begin operations in June, 2009. Empress Consulting will be a sole proprietorship owned by Olivia Leung. Olivia Leung has previous experience working in a large consulting firm and decided to put up her own business focusing on small and medium size businesses. Empress Consulting chose to focus on these businesses because many large consulting firms are focusing on large business clients creating a demand for consulting services for small and medium sized businesses with affordable charges.   Vision and Mission Statement             Empress Consulting’s mission is to become a leader in small business consulting by providing its clients with consulting services that aim to help them become more successful.   Objectives   Empress Consulting’s primary objectives over the next year are to: 1. Obtain a bank loan of HK million to cover the start up costs and initial operating costs for Empress Consulting. 2. Attract investors within the next year and encourage them to invest HK$ 10 million to finance business growth. 3. Generate one new client contact a month by networking with key industry leaders and local lending institutions, conducting seminars and workshops for small and medium sized businesses, and joining key business and industry associations. 3. Generate a net profit of HK0,000 in the first year by developing a string client base and keeping overhead costs to a minimum. 4. Develop and conduct training programs, business workshops and seminars that meet the needs of small and medium sized businesses in Hong Kong and China.   Products and Services             The primary types of services that Empress Consulting will provide feasibility studies, business place, organizational reviews, strategic planning, HR consulting services, employee training and development strategies, workshops and seminars.   Our Services include the development of: 1. Feasibility Studies             The firm develops market feasibility studies for businesses that want to market new products or technologies. The firm’s market feasibility studies include a full assessment of potential markets, competitive analysis and financial viability of commercializing the product. 2. Business Plans             The firm will develop full business plans for star up and existing businesses requiring financing, introducing new products, entering new markets and restructuring. 3. HR Consulting Services             The firm will also provide assistance to companies in the are of Human Resource Management. The firm will develop strategies for small and medium sized companies employee recruitment and selection and training and development. 4. Training and Development             The company offers training and development services for company that seeks to develop the skills, knowledge and abilities of their employees. 5. Seminars and Workshops             Empress Consulting will offer seminars to small and medium sized businesses. The seminars will focus on key management issues for small and medium sized operators such as market analysis, human resource management, marketing strategies, customer service and others.   Key Features of the Products and Services             Empress Consulting will specialize in small and medium sized forms. While other consulting firms in Hong Kong and Mainland China offers small and medium sized businesses consulting services, only few specialize in this area. With today’s unpredictable political and economic environments, it is increasingly difficult for entrepreneurs to successfully start new businesses and for existing small and medium sized businesses to remain profitable. Empress Consulting’s services will differ from its competitors in that Empress Consulting will offer creative, innovative and effective solutions to business problems. Majority of consulting firms in existence today try to develop standard models to solve key business problems. Empress Consulting realizes that business problems have a variety of solutions; what may be right for one business would not necessarily meet the needs of another business.    Production of Products and Services             Initially subcontractors will be hired as needed to work on specific projects. Subcontractors will be hired based on their area of expertise and experience. Sub-contractors will be required to work out of their own offices, as the office space of Empress Consulting is limited at the moment. The subcontractors however, will be required to be linked directly with Empress Consulting through various communication tools such as the telephone, electronic-mail, the Internet and online-chat. Within the next three years, full time consulting and administrative staff will be hired.                Future Products and Services             Empress Consulting continually expand its services based on industry trends and changing clients needs. Empress Consulting will also get feedback from clients and seminar attendees on what is needed for future seminars and workshops.   Industry Overview Market Research             In order to understand the target market of Empress Consulting, the management spends ample amount of time in acquiring first hand information from local business leaders, Business Associations, the Chamber of Commerce and banks that lend small and medium sized businesses. The management also monitors local newspapers and collects industry statistics.   Size of the Industry             There are many consulting firms in Hong Kong. While there is some overlap in the types of services offered, most firms have developed their own market niches. Firms tend to become well known and recognized for their skills in a specific areas such as marketing, organizational change and re-engineering, information technology, or communications.   Key Product Segments             Consulting is a very diverse industry. There are hundreds of different services that consultants provide to all industries and industry sectors.   Key Market Segments             Key market segments vary by consulting specialty. The key markets for consulting services are corporations, municipal, regional, provincial, and national governments, crown corporations and institutions such as hospitals and educational facilities. The total size of these markets is unknown because they are continually changing and there are no tracking mechanisms in place to accurately determine how much these market segments spend on consulting services annually.   Purchase Process and Buying Criteria             The buying process for consulting services varies by type of client and by type of service. Businesses find and choose consulting firms using several methods. 1. Referral             Businesses find consultants through their lending institutions, business or industry associations, friends or colleagues, and the yellow pages. Businesses contact these consulting firms to obtain proposals and price quotes for the required services. A consulting firm is chosen based on the needs of the client such as price, quality of proposal, as well as the reputation, past experience and level of expertise of the consulting firm. 2. Request for Proposal             Government and other businesses requiring consulting services sometimes distribute a Request for Proposals to a number of consulting firms that they would like to bid on a specific project. These consulting firms submit proposals for the projects they wish to bid on outlining the scope if the work, the methodology, a work plan and price quote. These proposals are evaluated based on a predetermined set of criteria developed by the client. The proposal evaluation criteria varies by project and client but usually includes price, quality of proposal, and the reputation, past experience and level of expertise of the consulting firm.     Description of Industry Participants             Consulting firms are divided into large firms with more than 100 employees, medium sized firms with 20 to 100 employees and small firms with less than 20 employees. Majority of consultants in Hong Kong are employed at large firms. The large consulting firms in Hong Kong are usually based abroad (United States and United Kingdom). Small firms typically have less than 10 employees.   Key Industry Trends             The consulting industry is growing for two reasons. One is that demand for consulting services is increasing as companies downsize and contract out work that was historically done in-house. Corporate downsizing has also resulted in many managers being laid off. It is difficult for many of these people to find similar employment and as a result, many of these managers start their own businesses. Approximately 10 percent become consultants, many providing consulting services to the firms they just left. Those who start other types of businesses may require specialized consulting services to improve their chances of success. Therefore corporate downsizing has resulted in an increase both in the supply of, and demand for, consulting services.   Industry Outlook             With the continued economic and political uncertainty in the region, the demand for consulting services will grow as many companies are reluctant to hire new employees. More and more work will be contracted out to outside consultants as companies maintain tight control over labor costs. This trend is also true in the government sector which is under increasing pressure to reduce costs by reducing their employment levels.   Target Markets             The target markets of Empress Consulting will be small and medium sized new and existing businesses in Hong Kong and Mainland China. Empress Consulting will also submit proposals in response to any Request for Proposals it receives as well as for any relevant government contracts.   Analysis of Competitive Position             Empress Consulting will be the only consulting firm targeting Hong Kong and Mainland China that will be specializing in providing consulting service to small and medium sized businesses. Empress Consulting has a competitive advantage in this area because of the consulting experience of Olivia Leung and her fresh ideas and young perspectives. As it is always the case, the owners of most new and existing small and medium sized businesses are young entrepreneurs like Olivia Leung herself.             However, as a new business, it may take time for Empress Consulting to establish a string client base and develop a reputation as a small business specialist. Olivia Leung is expanding her networks and contacts and have started to take part in different business conventions in order to attract potential clients.   Pricing Strategy             Empress Consulting services will be priced competitively with other small consulting firms. Typically the fees charged by small firms are much lower than those charged by the large firms due to lower overhead costs. Empress Consulting’s fees will be based on several factors including the time and resources needed to complete a project, overhead costs, and the fees charged by other competitive consulting firms.   Promotion Strategy             Empress Consulting will market its services by placing an ad in the yellow pages (online listings and yellow pages included), listings with all local business and industry associations, developing a brochure to be distributed to lending institutions and clients, becoming an active member of a number of business and consulting associations, networking with local business communities, and developing small business workshops and seminars. 1. Workshops and Seminars             The firm’s workshops and seminars will be an effective venue for the firm to promote its consulting services. Attendees will be able to pick Empress Consulting’s corporate brochure and ask any questions regarding the services the firm provides. 2. Corporate Brochure             Empress Consulting will develop a corporate brochure outlining its services and fee structure. The brochure will also highlight the past experience and level of expertise of Empress Consulting. The brochures will be distributed at Empress Consulting’s workshops and seminars, distributed to lending institutions, associations, key business leaders, and to potential clients. 3. Advertising             Empress Consulting will advertise in yellow pages and will also advertise online. 4. Networking             Empress Consulting will join business associations in order to maintain contacts in the business community as well as to stay well informed about the issues that are important to local businesses.   Management and Staffing             Empress Consulting is a sole proprietorship that will be run and managed by owner, Olivia Leung. The firm will hire five employees to handle administrative duties. Any additional staff required will be obtained on a subcontract basis.   Staffing             Five full time staff will be hired at Empress Consulting. Any additional staff required to complete client contracts will be hired on a subcontract basis in order to keep labor costs low.   Implementation Plan Implementation Activities and Dates             Within the next several months, Empress Consulting will undertake the following activities: 1. Olivia Leung is in the process of obtaining a bank loan for HK million to start up Empress Consulting. 2. During the first two months of operations, the majority of the seminar and workshop materials will be developed. 3. A corporate brochure will be developed within the first two weeks to be distributed to potential clients and local business leaders and resources.     Appendices SWOT Analysis             SWOT (Strengths and Weaknesses, and Opportunities and Threats) is a basic analytical tool in management that has become popular in recent years. SWOT analysis is often used by strategic planners and top management in developing competitive strategies. It is typically used to decide corporate strategies and to make product or market level analyses. SWOT is a widely used thinking framework for identifying Strengths, Weaknesses, Opportunities and Threats. It enables key factors to be visibly recorded as a high-level summary of a business. SWOT analysis is a summary that is simple but powerful. It also enables a judgment to be made about aspects of the external business environment, which can affect the performance of the business, through looking at the Opportunities and Threats it faces in the wider world. Strengths <ul style="margin-top: 0in; margin-bottom: 0in" type="circle"> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> 	Extensive experience of Olivia Leung in consulting</li> <li class="MsoNormal" style="text-align: justify; line-height: 200%">Low 	overhead costs</li> <li class="MsoNormal" style="text-align: justify; line-height: 200%">Focused 	on small and medium sized businesses</li> </ul> Weaknesses <ul style="margin-top: 0in; margin-bottom: 0in" type="circle"> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> 	Reputation is not yet established</li> <li class="MsoNormal" style="text-align: justify; line-height: 200%">No core 	clients yet</li> </ul> Opportunities <ul style="margin-top: 0in; margin-bottom: 0in" type="circle"> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> 	Increasing number of entrepreneurs and small and medium sized businesses in 	Hong Kong and China</li> </ul> Threats <ul style="margin-top: 0in; margin-bottom: 0in" type="circle"> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> 	Intensifying competition</li> <li class="MsoNormal" style="text-align: justify; line-height: 200%"> 	Increasing number of consulting firms in Hong Kong and China</li> </ul>   PEST Analysis             A PEST analysis looks at the Political, Economic, Social and Technological drivers of a particular industry. PEST are external factors that must be analyzed and understood in order for an organization to succeed. The PEST analysis focuses on the external forces that affects the organization. It is most useful when used together with other tools such as the SWOT analysis. Political Factors             Political factors play an important role in shaping the business and operation of Empress Consulting. The firm is subject to local laws and regulations. Changes in laws and regulations in Hong Kong and in Mainland China may affect business. The activities of Empress Consulting are subject to administrative review and approval by various government agencies. Economic Factors             The target clients of of Empress Consulting’s will come from Hong Kong and China. General economic conditions and policies in China could have significant impact on the financial prospects of the firm. Sociological Factors             There is an increasing number of middle class citizens in China and Hong Kong and entrepreneurship is supported by the government. Technological Factors             The rapid development and wide adoption of digital economy means that more and more organizations will need to train and develop their people.   Porter’s Five Forces Porter identified the five forces model of competitive strategy. He identified the five forces as: 1. Competition among existing firms – this is the natural competitive rivalry, which exists between the various business operating within the industry market place. 2. Threat of new entrants – this is the potential likelihood of, and ease of, entry for new firm into the market. 3. Threat of substitute products or services – this is where a product or service, perhaps produced through a different technology, enters the market. 4. Bargaining power of suppliers – this examines the relationship between businesses in the industry and the suppliers to those businesses. Where the suppliers have a unique or restricted availability product they can exert a strong influence over process and conditions of supply, therefore potentially putting pressures on the businesses purchasing their product/services. 5. Bargaining power of buyers – this examines the relationship between businesses in the industry and the customers of those businesses. The purpose is to identify the relative strength of the business in the customer relationship.   1. Competition among existing firms – the growing business consulting industry in Hong Kong and China presents a fierce competition among the existing firms in the region. Empress Consulting does not directly competes with large and established consulting firms as it targets small and medium sized businesses. 2. Threat of New Entrants – The fierce competition among existing consulting firms is further intensified by the entrance of new players. 3. Threat of substitute products or services – many facilities, services and technologies are being introduced. There is also a threat that clients will choose other firms. 4. Bargaining power of suppliers –Empress Consulting is able to develop a strong relationship with its suppliers. The firm collaborates with different suppliers. 5. Bargaining power of consumers – The customers have a strong bargaining power.   Credit:ivythesis.typepad.com

Empress Consulting

Empress Consulting Empress Consulting is a new business located in Hong Kong specializing in consulting services for small an...

Possible Methods to Solve Problem Through Tool Kit on Philippines Call Center Industry

Possible Methods to Solve Problem Through Tool Kit   I. Call Center Company: Link Solutions    1.1. Brief history of call center in the Philippines.           The Philippines has begun to soar high in the worldwide business outsourcing   process.  The industry targets a large-scale expansion.  With the increasing demands in a call center constructions, lots of new business agreements were signed and numbers of North American investors were heading out to the Philippines.(1) ·         The Philippines has around 100 call centers service providers to date. ·         The 100 outsource call centers have a planned capacity of 60,000 seats by 2012. ·         Wide source of well-educated, highly trained call center agents are available. ·         English is a second language and Filipinos adopt easily the American accent. II. Background and operations of Link Solutions    2.1. Link Solutions is formed by group of experience call center agents.  Most of them came from a well-to do family and have been in the business process outsourcing for almost a decade now.  Presently, the company is situated in Makati City.    2.2. Link Solution is operated and managed within the management umbrella of companies.  The CEO with his/her Executive assistant sits at the top, and then, follows by finance, sales and marketing, customer service, logistics and Human resource.  While Billing and adjustment, Telesales, and Technical support. III. Markets, Management Style and, Products.   3.1. Link Solution provides a wide variety of services, such as but not limited to: Inbound services, Outbound/Telemarketing, and Technical Support.   3.2. Managing the customer base is synonymous with strategic management. Large number of relationships has to be evaluated, both existing and potential ones.   3.3. Some products are insurance companies, mortgage, airlines, banks, and many more, depending on the establishments that use call centers. IV. Pressures that client faces and why the recommendations are necessary.   4.1. In the call center industry, excellent customer service is the basic pressure that a client would face.  Service can be help, attention, listening and professional assistance given to the client.  If senior officer believes in service, there is a chance the idea can become contagious.  If they do not really believe in it, it will go nowhere fast regardless of what they say.  Most of the problems of the poor or mediocre service originate in systems, procedures, policies, rules and regulations and, organizational craziness.  Too often, frontline people were blamed for poor service, when the real problem is systems that do not work or make sense.  If the top brass is not willing to reorganize the system, they will lose of their main goal.   4.2. Of course, recommendations for changes are necessary.  Understandably, the stage of excellent service is the “getting ready” stage.  It involves understanding one’s customer.  In knowing the customer, one must avoid the common sins of customer service.  With as many proliferations of companies there are today and with the business globalization well underway, one would think almost all business would focus Closely to rendering excellent customer service.  But that is far from reality.  Almost all of the corporate world has mediocrity, as the rule of service.  Majority of them get by with little or no real care to the customer’s needs.  As a result they become more mediocre in their dealings with the customers. V. Generic Toolkit: TEESAPU, a quality toolkit design for excellent customer service.   5.1. Description         The evolution from contact center to interaction center becomes even more critical as business foster customer relationships at different levels and through multiple channels.  So, contact centers need to be scalable and flexible to accommodate ever-changing customer expectations, as well as constantly evolving technologies.  Hence, the “TEESAPU” toolkit is designed to counteract the “common sins” of customer service such as, Rule Book, Apathy, Brush-off, Coldness, Condescension, Robotism and, Runaround. VI. Challenges facing the organization.    6.1. Managing a multi-channel situation in customer relationship is very challenging from a managerial point of view since communication with the customer easily becomes more difficult due to complexity.  Large number of relationships should be evaluated, both existing and potential ones. (2)    6.2. Another challenge to also consider in this context is how customers are approach and through what channels customers encounter are handled. VII. Options and Possible Solutions for the client to consider.    7.1. For relationship to develop in appositive direction, it is often necessary that client actively share their competence.  Even unprofitable relationships can be valuable because they force companies to learn and develop.    7.2. Relationship value is also evaluated on the basis of client competence.  Demanding and time-consuming clients are often valuable because they bring competence to the relationship that the company does not have on its own.  The client often has as orientation worth on the market.  Strongly committed clients who are prepared to recommend and work on behalf of a company are very valuable because they can significantly contribute to the emergence of new relationships.  Thus, the economy and society in general are becoming increasingly networked and thus, the reference value of clients is also becoming increasingly significant. VIII. How it would be used in the client’s organization.        By determining the value potential of the generic toolkit, TEESAPU, development efforts can be allocated based on projected future revenue. Often emphasis should be shifted from the establishments of new relationships to the enhancement of current relationships.  With easy access to information, clients now have immediate decision-making power, regarding products and financing, available locations, and many more. IX. Strengths and Weaknesses    9.1. Some strengths are: can maximize ROI (return on investment ), multiply opportunities to cross-sell and up-sell, revenue from the relationship grow in relation to the costs, relationship longevity and, profitability of relationship.   9.2. Weaknesses are: client’s high expectation of the company, the client is just seen in the level of profitable friendship, emotional dimensions are unfortunately often neglected when a customer relationship comes to an end, a physical product is usually impersonal in its impact on the customer. Footnotes: 1.    C all center in the Philippines, business section, Manila Bulletin (Sunday edition) 2.    Manual of call center setting                              Credit:ivythesis.typepad.com

Possible Methods to Solve Problem Through Tool Kit on Philippines Call Center Industry

Possible Methods to Solve Problem Through Tool Kit I. Call Center Company: Link Solutions 1.1. Brief history of call center in t...