1. Chapter 1: Problem and Background of the Study
1.1. Introduction
1.2. Statement of the Problem
“Because of the demand for quality healthcare in Hong Kong, there is a need to investigate Healthcare companies specifically how they manage the quality of their services”. The paper will specifically investigate Quality HealthCare Asia Limited.
1.3. Objectives of the Study
1.4. Research Questions
1.5. Significance of the Study
1.6. Hypothesis
1.7. Theoretical Framework
1.8. Background
1.9. Overview of Methodology
1.10. Definition of Terms
2. Chapter 2: Literature Review
2.1. Literature on the Hong Kong Healthcare Industry
2.2. Literature on the measures for quality healthcare service
2.3. Literature on the services of Quality HealthCare Asia Limited.
2.4. Literature on the importance of quality in services.
2.5. Literature on Customer Behavior on Quality
2.6. Literature on Total Quality Management
2.7. Literature on the Quality Management strategies of healthcare companies in Hong Kong and around the world.
3. Chapter 3: Methods and Procedures
3.1. Recap of Objectives
3.2. Research Design
3.3. Research Philosophy
3.4. Research Process
3.5 Samples
3.6. Data Collection Strategy
3.7. Data Analysis Strategy
4. Chapter 4: Presentation of Results
5. Chapter 5: Conclusion and Recommendation
3.1. Summary of Objectives
3.2. Conclusion
3.3. Recommendations
3.4. Limitations of the Study
Credit:ivythesis.typepad.com
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