n Please answer the following questions in 200-250 words per each question .
n Please completed the 20 questions on or before 13 July 2006.
1. What is emotional intelligence and why is it so important for success in business?
2. What are the steps in the Communication Process and how can knowing these steps help a person become a more effective communicator?
3. What are the implications of gender differences in communication for conducting meetings?
4. Part of being a good team player is helping other members. How can members of a workplace team help each other? How can a person achieve individual recognition yet still be a team player?
5. What are the group decision-making techniques described in this Unit? Which group decision-making techniques do you think members of management are most likely to use?
6. How can a team leader apply groupware to help the group become more productive?
7. A major purpose of diversity programs is to help people celebrate differences. Why should people celebrate a difference such as an attention deficit disorder?
8. Studies have shown that women working in male-dominated positions, such as a female construction supervisor or bulldozer operator, are more likely to experience sexual harassment than women in other fields. What explanation can you offer for this finding?
9. How might a student use cognitive restructuring to get over the anger of having received a low grade in a course?
10. In what ways do the concepts of charismatic leadership and participative leadership differ substantially from each other?
11. How might an instructor use negative reinforcement (avoidance motivation) to improve a student’s performance?
12. If people really live by the WIIFM principle, how can a leader still achieve teamwork?
13. In what ways does a coach in a workforce act like an athletic coach?
14. Describe how email can be used to play positive office politics, as well as used for unethical purposes
15. For what reason is a satisfied employee more likely to provide better customer service?
16. How effective is the principle “the customer is always right” when dealing with dissatisfied customers
17. The major business scandals in recent years have involved financial manipulations such as executives profiting from selling company stock while encouraging employees to buy stock. In what ways do these financial scandals affect people?
18. Why might having your stress under control improve your interpersonal relationships?
19. Identify four situations in a career in which conducting a job campaign would be necessary.
20. In what way do political tactics assist career development?
Credit:ivythesis.typepad.com
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