Proposal for Improving
the Staff Care Quality to the Old People
Submitted to
the General Manager of
GreenLife Old People’s Home
31 January, 2007/1/30
Introduction Background
GreenLife Old People’s Home is providing the nursing care service for the aged since 2004. Mainly provide a safe and dignified service for elder people, including the personal care that we help with mobility, bathing, showering, getting up in the morning and starting the day, meal preparation and serving and going to bed at night, also accompany the older person transport to hospital and take prescriptions when they are sick. Sometimes we organize outings, for example, visiting relatives or just to have a ride out into the countryside or to the seaside.
Statement of Problem
The clients and their family members complained about our staff care is not adequate that leads to negligence of attention to our clients. Feeding and bathing times are delayed frequently. Injury occurred several weeks ago when one of the old people failed down in the washroom, it was discovered until the next day morning. To prevent the similar problem happened again, an immediate action should be taken that we have to realize and correct the problem we oversight.
Objective
This proposal offers a realistic and effective solution to remedy solutions for the improvement of our service. We first identify the actual defects of our daily operation in aged care service, and then we show the ways how to reduce inefficiency and eliminate complaints of our operating procedures.
Sources
My data come from the interviews with our clients and their family members; internal meetings with our care workers; guidelines for old care from government social welfare department and my own observation for these three years.
Causes
Complaints specifically about our staff care:
The care workers seems very busy everyday, the old people need to wait for a long time when they call for assistance. And they also complained that some workers are rude in attitude
Some of the new care workers said it was inadequate time to finish their task, it seems they are inexperience of the nursing care service.
We are facing the recruitment problem in the sector, younger people were being given little incentive to work in the care industry. Increasing number of our clients recently leads to inadequate time for care workers to carry out their job and communicate with the clients, let alone to recognize the different needs of each individual. The inexperience staffs and high turnover rate also caused the inefficiency of our service.
Needs
This is a serious problem that would cause our patrons away. We can help restore our company creditability and recover the faith to our clients if we could continue to provide not only satisfying service, but also a quality service to our clients.
Proposed Plan
Staff Reinforcement Training. Regular training will be given to workers to ensure and remind their skills and understanding necessary to meet the standard of nursing care service referring the guidelines providing by the social welfare department. Training offers not only the technical skills of service, but also the caring attitude towards the aged, let the old people have the sense of belongings and caring from others.
Mature and experienced workers are preferred. Care workers should be carefully recruited and placed. We are looking for who experienced in aged care, and able to recognize the old people’s needs. Caring and patience is the first priority we placed. Such staffs are well-trained and high in efficiency, they are deserved to receive a higher wages and company welfare. More workers should be hired to meet the increasing clients recently.
Select a ‘key worker’. We will select a ‘key worker’ to responsible for training and supervising the care workers to ensure that they have the essential skills and understanding necessary to meet the clients’ needs. The ‘Key Worker’ will help in communication and management of the team, it enables the efficiency and quality of our service.
Arrange recreational activities. Recreational activities, for examples, going for picnic in countryside or one-day traveling programme should be held to enhance relationship with the clients, their family members and our staffs. To rebuild a good communication channels and trust between each others.
Personnel
Inexperience staffs who would be layoff would create low in staff morale. The old people may hard to adapt if changes of the workers who is serving them. Changes in human resources is suggested to be progressively. In addition, the success of this plan is relying to the implementation of our new format. We should review the progress by staff monthly meeting.
Conclusion and Recommendation
To restore the confident to our profession in aged care service, the proposed plan shows the recommended steps pointed to our existing problem that we are growing in size, but shortage of manpower is resulted to oversight our mission that we aimed to provide the professional nursing care service to the old people. Our immediate response to remedy the situation would create a positive image to the clients and their family members. Caring service is a matter of interpersonal relationship that our staffs are the most important part of our assets, we should pay more attention to provide quality service that the old people could enjoy the rest of their life.
Credit:ivythesis.typepad.com
0 comments:
Post a Comment