The Failure Costs is can be divided in two parts. The External Failure Costs and the Internal Failure Cost. External Failure Costs consists of the costs generated by the non-conforming products or the defective products being shipped to the costumers. Examples of which includes redesign activities and other rework of project deliverable s to correct deficiencies. Most of these activities include redesign of products resulting from improper determination of customer requirements or specification, support of field representative or services because of nonconformance being generated, replacement of substandard materials, product liability, contract penalty costs due to inability to meet performances required, upkeep of the equipment in the field needed to support the customer equipment and shipping of nonconforming material to and from the customers.


             In the case of the Internal Failure Costs, which is the cost associated by conforming products, components and material which fails to meet the requirements and cause manufacturing loses. It is also the cost required to evaluate and correct identified deficiencies in services or project deliverables before completion. These costs primarily include redesign and other rework of project deliverables to correct deficiencies before the documents are released to the client or the field. Examples  includes the troubleshooting of process yielding nonconforming product, excess inventory due to the inability to manufacture predictable yields and price corrections such sales of seconds due to the nonconformance.




Credit:ivythesis.typepad.com


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