Question 1


Memo Writing


 


You are the Administration Manager of a private health care centre. Recently, many customers have voiced their complaints concerning the poor telephone manner of the customer service staff.


 


You are going to draft a memo to all members of staff concerning the proper telephone manner. Prepare this memo.


Answer: 1 page


Question 2


Report Writing


 


You are the General Manager of a private hospital employing about 600 staff. The staff turnover rate of your hospital has been extremely high for the past three years. The low staff motivation is possibly due to the extremely heavy workload and reduced salary.


 


You are instructed by the Board of Directors to prepare a report with the objective of investigating the possible reasons for low staff motivation and make recommendations on how to improve the situation. Prepare this report


Answer: 4 pages.


 


 


 




Credit:ivythesis.typepad.com


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