AN EVALUATION OF SERVICE FFECTIVENESS OF REFUGEES SERVICE PROVIDERS IN CAPE TOWN
This research aims to find an answer to the following question: How useful and helpful are the services provided by the refugees’ service provider in Cape Town? To do this, the following are some sub-questions the research will attempt to answer.
OBJECTIVES OF RESEARCH
The main objective of this research is to contribute to the provision of quality services to refugees by assessing the services provided to refugees in Cape Town.
Subsidiary objectives are to:
- find out the needs of refugees in Cape Town and what they expect from refugee service providers
- identify the kinds of programmes offered and how they are delivered
- identify factors that encourage or limit refugees’ access to services by refugee service providers
- develop and provide a framework for refugee service providers in Cape Town to improve their service delivery
- suggest a referral system between refugee service providers in Cape Town.
SIGNIFICANCE OF THE RESEARCH
This research will be evaluating what the needs of refugees are and whether the services offered to them in Cape Town are sufficiently intensive to meet their unmet needs. It will uncover problems refugees encounter when trying to access services and will attempt to provide feasible and practice solutions. The significance of the research lies in the fact that the results will provide valuable information to both refugees and those who work with them specifically refugee service providers in Cape Town, UNHCR, government and others interested in addressing refugees’ issues and help them to strengthen their programmes and increase their efficiency to better served their clients. An evaluation of services provided is an essential step to improvement.
An evaluation report that responds to the problem statement and research questions will be submitted after interpretation of data and final analysis. This study will attempt to build upon previous research and give an evaluation of refugees’ needs and how different organisations are responding to these needs. The final report will propose an instrument for guidance to refugee service providers in Cape Town, suggest a framework and a new referral system model to better respond to refugees’ needs and improve service delivery.