Module No
ModuleTitle Operations Systems
Aims:
The unit aims to:
1. Identify the key decision areas of operations management and generic principles underpinning their theoretical role.
2. Explore specific principles and approaches adopted within organisations in relation to generic theory.
3. Develop a critical approach to the analysis of an operation management in an organisational context.
4. To identify and evaluate the key roles of operations management in a range of different types of organisations
.
Learning Outcomes:
On successful completion of this module a student will be able to:
1
Define their operation in operating system terminology.
2
Select and apply appropriate classification models to describe the overall design of the operation.
3
Critically evaluate contemporary issues for operations management
4
Analyse the service’s approach to operations management decision areas within the context of the overall design and relevant theoretical concepts.
5
Evaluate the efficiency and effectiveness of the service in operational terms.
Learning Process:
A mixture of lectures, group discussion and case studies. The methods will actively seek to make use of the experiences of the student group. Students will be provided with directed reading to support the learning programme. Initial lecture periods will be used to establish the theoretical framework allowing later sessions to be increasingly focused on exploration of concepts
Syllabus:
The syllabus includes a review of basic principles of Operations Management; Quality standards and quality issues; comprehensive overview of an understanding of factors important to efficient operating systems – Scheduling; Capacity; Location; etc.
.
Application of such principles in both public and commercial organisations.
Indicative Bibliography:
Core Text-Book:
The following book is recommended for purchase:
The latest version of Slack et al Operations Management, Prentice Hall, UK
Scheme of Work:
Session:
Date
Topic:
Pages to read[1]:
Seminar:
Week
Week Commencing
1
2nd October
Operations Management and its place in the organisations
Relevant Chapter of Core text book
Seminar taken by Research module
2
9th October
Operations as a System – Systems analysis
Relevant Chapter of Core text book
Process Planning Game (exercise)
3
16th October
Development of Operational Systems
Relevant Chapter of Core text book
What would you need to do to make this? (Exercise)
4
23rd October
Japanisation
Relevant Chapter of Core text book
Introduction to Beer Game
5
30th October
Beer Game
Relevant Chapter of Core text book
Beer Game
6
6th November
Reading Week
Reading Oakland Quality Article – Total Quality Management
7
13th November
Beer Game feedback
Relevant Chapter of Core text book
8
20th November
Monitoring Performance
Relevant Chapter of Core text book
9
27th November
TQM
Relevant Chapter of Core text book
10
4th December
ISO 9000 series
Relevant Chapter of Core text book
11
11th December
Quality Systems
Relevant Chapter of Core text book
12
8th January
Synthesis and feedback
Assignment.
The small company for which you work has been informed by a major customer that due to their recent application for ISO9000 certification unless you can provide evidence that you too have a robust quality assurance system in place they will no longer be able to trade with you.
Alarmed at the potential loss of revenue your MD has asked you to prepare a paper detailing and explaining the PROCESS(ES) your firm would have to go through in order to introduce an effective integrated assurance management system.
For the purposes of your report you should
Identify the nature of the business you work for (eg sector, nature of business)
Clearly identify and explain the benefits to be accrued from the introduction of an integrated assurance system
Devise and justify a system appropriate to the environment in which your type of business operates
Devise an appropriate plan to implement the system, explaining carefully the logic behind your project plan.
Ensure that your plans are supported by references to appropriate theory and case studies.
The report must be NO MORE than 2500 words, not including diagrams, tables and references
Marking Guidelines
q The marks that are awarded to answers will take account of the standard of written communication that each displays. In this regard, you should attempt to write your answer in a scholarly style, akin to that displayed in an academic journal. This will be assessed in terms of style, meaning, and the accuracy of spelling, grammar, punctuation and syntax. However, appropriate allowance will be made for those for whom English is not their first language. Answers that when taken as a whole, are illegible, inappropriate to the question asked, and/or whose meaning is insufficiently clear, will be awarded a fail mark.
q Answers must not exceed the maximum of 2500 words (excluding references and appendices) and must contain a declaration of the number of words that they contain (excluding any references and/or appendices). Any appendices should support the content of the answer and superfluous materials should be excluded. Answers that exceed the maximum word limit will be penalised two marks for every interval of 100 words that they exceed the limit by. Answers that fail to declare a word count will be penalised by ten marks.
q The marks that are awarded to answers will take account of the standard of referencing. For your purposes, the two acceptable forms of referencing written work are the British Standard System or the Harvard System.
q Formal inquiry proceedings will be instigated if there is any suspicion of misconduct or plagiarism in the preparation of answers. In this regard, you may be asked to produce the notes and working papers that you compiled in the preparation of your answer, and to discuss the books and other references that you cite. Academic misconduct includes instances of collaboration. Refer to the University’s regulations on assessment if you are unclear as to the meaning of these terms. A copy of these regulations is available from your School Office.
q Your answer will not be returned to you. You should ensure that you retain a copy of your answer for your own records.
Assessment Criteria
Mark
General Criteria
First
(80 – 100)
Exceptional scholarship for subject. Outstanding ability to apply, in the right measure, the skills necessary to achieve highly sophisticated and fluent challenges to received wisdom.
First
(70 – 79)
Knowledge and understanding is comprehensive both as to breadth and depth. A mature ability to critically appreciate concepts and their inter-relationship is demonstrated. Clear evidence of independent thought. Presentation of work is fluent, focused and accurate.
Upper Second (60 – 69)
Knowledge base is up-to-date and relevant, but also may be broad or deep. Higher order critical appreciation skills are displayed. A significant ability to apply theory, concepts, ideas and their inter-relationship is illustrated
Lower Second (50 – 59)
Sound comprehension of topic. Reasoning and argument are generally relevant but not necessarily extensive. Awareness of concepts and critical appreciation are apparent, but the ability to conceptualise, and/or to apply theory is slightly limited.
Third
(40 – 49)
Knowledge is adequate but limited and/or superficial. In the most part, description/assertion rather than argument or logical reasoning is used. Insufficient focus is evident in work presented.
(30 – 39)
Minimal awareness of subject area. Communication of knowledge frequently inarticulate and/or irrelevant.
(0 – 29)
Poor grasp of topic concepts or of awareness of what concepts are. Failure to apply relevant skills. Work is inarticulate and/or incomprehensible.
Coursework Deadlines
The University requires students to adhere to submission deadlines for any form of assessment. A penalty will be applied in relation to unauthorised late submission of work.
Authorisation of the late submission of work requires written permission. The Head of Department with responsibility for the module, or his/her nominee, will be authorised to give permission for one extension period of between 1 and 10 working days where evidence of circumstances has been accepted and where submission within this timescale would be reasonable taking into account those circumstances.
The University operates a universal penalty scale for unauthorised late submission of any form of assessed work. Students who submit work within 10 working days after the published submission date without an authorised extension will obtain a maximum mark of 40% for that element of assessment.
All work submitted later than 10 working days after the published submission date will be awarded a mark of 0%.
Students who are unable to submit work within 10 working days after the submission date due to verifiable extenuating circumstances which are serious and exceptional, may submit a case for consideration in accordance with the University’s Extenuating Circumstances Procedure as detailed within Appendix 9 to the academic regulations which is available on the University web-site.
Credit:ivythesis.typepad.com
0 comments:
Post a Comment