OUTSOURCING WITH TELECOMMUNICATION COMPANIES
Outsourcing is contracting another company to perform the services of another company. The outsourced company will act like they are a part of the company and they must perform the task that includes telephone services such as customer service, inquiry, local and international assistance and technical support. The task can be performed by the company itself but they have decided to hire another company to do the job since there are positive outcome from both companies behind this setup. One of the primary reasons why companies do outsource is simply to reduce the cost of their overhead expenses and considerably less expense and more output.
Most giant services and manufacturing companies nowadays has turned their business into a globalized strategic Business Process Outsourcing companies using the services of the telecom industries to improve profitability and customer service that eliminates non productive areas in their company. They have hired the expertise of the telecom BPO’s that can handle different areas of their business this includes sales, negotiation, contracting and other services using online and telephone services they can even handle customers query, delivery, complaints, auditing, maintenance, online payment, analysis and other services only through telephone.
Using the Telecom Outsourcing Business Process can move the company through changes and effectiveness that companies has taken advantage of. Choosing a telecom system company provider can also provide a balanced and hassle free business day to day transaction progress. Basically upon choosing BPO Company and the telecom provider they can expect growth that will strengthen their operation, Innovation that can give advantage over their competition, a rooster of employees that can handle quiet difficult task most especially in handling tough customers and a more customer friendly approach and better services that the BPO companies have been providing.
Considerably as an example JP Morgan and Chase financial services is one of the most popular financial provider in the world have hired the services of Business Process Outsourcing in the Philippines. They can provide the best salary for most agents with their good services and in return they can lower their expenses and they provide worldwide access to their customers, of course with the help of the best telecommunication companies in the Philippines. How this can happen? It is simply because the monetary value has been their advantage. In the Philippine currency is much lower than the dollar cost US dollar is equal to P44 Philippine pesos.
This means that if a certain company like JP Morgan can give ,000 US dollars in their American employees, in the Philippines they can simply give 0 US dollars which is equivalent to P22, 000 pesos within a month considering that only P10, 000 pesos is about the minimum wage in the Philippines, the employees can get more than double of the salary while the BPO company in America and other countries can lower their cost more than 30% to 50% that is a lot of savings on their part. This is the primary reasons why companies have been enjoying the life of the BPO because of the win- win situations and the job opportunities has help the country including India, Philippines, Malaysia and other Asian Regions.
In the Philippines alone companies like IBM, Nokia, Sony, JP Morgan, Standard Chartered and many other giant companies have been enjoying the privilege services of the Filipino in BPO in fact in 2010 alone there are about 100,000 BPO job opening in the Philippines. Another advantage of Telecom Outsourcing is that the company can rest assure that the services provided by the BPO’s in other country can perform what they want and if they don’t they have the advantage to choose another company. They can also focus more on other areas of their business including production planning, merchandising, marketing, international and local issues without having to worry about their services. The company is mostly secure with the expert BPO’s in other country.
There is also a danger in Telecom Outsourcing if the company has become too much dependent of their partner BPO from other country, there is a tendency for them to relax and pass all the task on the BPO’s but imagine the danger of all the information given by the company can be threatening on their part if they do so. A certain BPO company can learn all the phases of their business and later on can think to establish their own services just like the representing company using the Telecom Outsourcing Customers provided. Of course this is a breach of contract but it can happen because they handled all the most sensitive and confidentiality information that they use.
Another danger is unmet procedures, if the BPO’s has made a changes that is not given by the authorized company, things like this does not usually happen but there is a possibility or errors so companies should also watch out about all this situations and dangers. Technical staff and IT specialist can easily manipulate data that can be erroneous to the company. These can usually happen in election cases worldwide but it can also happen in the BPO. There should be a mutual trust between companies and there are only isolated cases and reports of disputes but generally BPO has become a healthy business proposition in most companies.
Credit:ivythesis.typepad.com
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