1. Gather information about the company
Dell USA is working well with innovations as well as technology centered IS/IT systems and support.
2. Create a Rich Picture to depict the problem situation as human activity system
Dell Systems Management Practice focus on providing standard architecture along with complete set of standard tools and process to help enable the proactive, streamlined management of your systems management environment. Dell Systems Management Practice can help you determine how to manage an increasingly distributed and heterogeneous environment, as well as assist with the understanding of costs that can drive down your total cost of ownership. The components of systems management offerings consist of repeatable, modular offerings focused around discrete customer service workloads can enable customer to build to order Systems Management solution to match such needs.
Dell can implement and improve best practice processes around systems management to help:
Manage the increasing service level demands from the business
Consistently meet application and service performance guarantees
Improve visibility to the impact that new patches will have on users
Improve problem analysis and time to resolution
Understand what IT assets you have in organization
In time when many providers aspire to do everything, we focus on IT infrastructure services excellence. Dell Consultants will work with you to gain an understanding of your business objectives and IT strategy, then design plans that are flexible enough to adapt to current environments and structured to scale to future requirements.
The Dell ProSupport portfolio can provide:
Expertise for specialized applications and technology, such as virtualization, systems management, Microsoft Exchange and more
Proactive problem avoidance services to help ensure you achieve maximum uptime
Rapid response to help reduce unplanned downtime
Tech-to-tech support with Fast-Track Dispatch for certified IT professionals
Enables your mobile workforce while helping protect your investment
Keep end users moving with notebook tracking and data protection services
3. Develop 1 or 2 root definitions to define facets for problems situation – either wholly or human activity system or other and validate root definition using their CATWOEs
The virtualization and IT consolidation are hot, many IT professionals don’t realize that virtualization requires shared storage Dell faced with options such as fiber channel or iSCSI as there provide easier, more logical connection between machines and actually improves virtual mobility at Dell. There can absorptive capacity as theoretical basis for pragmatic explanation of factors affecting information technology use by Dell. IT use is defined as the extent to which an organization deploys IT to support operational and strategic tasks to examine relationships among constructs: IT management climate, managerial IT knowledge, IT-management-process effectiveness, IT use, that managerial IT knowledge is dominant factor in explaining high levels of IT use and that IT knowledge and IT-management-process effectiveness are influenced by Dell IT management climate.
4. Identify prevailing IS/IT culture ad attitude describe effects on its problems
Dell is laying the foundation for customers to evolve their IT infrastructure from multiple topologies to a unified fabric based on Ethernet technology. Dell’s direct selling model traces its origins to Michael’s idea of selling computers directly to the consumer eliminating the need for middlemen and distributors. Michael believed that by selling PCs directly to the consumers, the company would be able to better understand the needs of its customers. Dell’s culture and processes not only help the company collaborate internally but also help it leverage its business partners. Dell leverages its partners by linking suppliers’ planning and execution activities with Dell’s systems. The company uses information technology to gather and share constant stream of data on supply and demand trends. Dell gathers real-time information about the inventory levels of its suppliers at various positions in the supply chain (2004).
5. complete SWOT of org best practices including IS practices
Strength
The pulse of Dell’s execution effort centers on increasing business velocity and eliminating waste. Dell employees are constantly focused on driving down backlogs, promoting best practices, and creating synergies among adjacent processes as seen in cross-functional initiatives such as the design-for-manufacturability effort between manufacturing and R&D. This initiative successfully promoted product designs that are easier to assemble.
Weakness
Dell needs to hone its just-in-time process, key to JIT is integrating with the suppliers into its operation. It is important for Dell to work with the suppliers to figure out how to minimize the supply chain and hold the least amount of inventory in it. Inventory can add costs, damage quality, slow production, and wreak havoc with Dell’s rapid response reputation. To guard against this, Dell might weak on optimizing supply base and development of IT tenets from suppliers just as they are needed for production.
Opportunity
Dell carefully targeted corporate relationship customers that had predictable, budgeted needs and that wanted pre-determined set of product models. The company also selected individual customers who were high-end, repeat purchasers with a preference for early technology adoption, account segments had the stable, predictable purchase patterns that Dell needed to make its joint build-product-to-order/buy-component-to-plan system work.
Threat
For some years, Dell was a struggling second-tier PC maker. Like many others, the company ordered its components in advance and manufactured to inventory. Then Dell began to implement a new business model. It converted its operations to a build-to-order process, eliminated its inventories through a just-in-time system, and sold its products directly to consumers.
6. Create a high-level vision for improved use and management of IS/IT for the org and outline an IT architecture support that vision. Develop and IS/IT strategic plan that sets out strategies for making the vision and supporting architecture a reality, specific measurable policies for IS team to pursue and evaluate measures for each of these policies.
The management practice literature is replete with reports of practices being used to motivate firm’s knowledge workers to transfer knowledge into and out of the firm’s computer resident knowledge repositories, ie, to participate with commitment in the firm’s Knowledge Management System. Unfortunately, little is known with any certainty about which of these practices have what effects under which conditions. It appears that in many cases the practices are ill suited for the particular situations where they are employed, with unknown but perhaps sizeable losses in opportunities foregone because valuable knowledge is not as fully or completely transferred as is possible. Dell’s direct model enables the company to excel at demand management. The process of selling directly to customers and building product to order creates opportunities for true real-time collaboration and synchronization between manufacturing and sales with direct contact with the market, Dell can quickly see changes in customer demand ( 2004).
7. From strategic plan use Wiseman’s framework or similar appropriate methodology to identify several innovative initiatives that your chosen org might consider undertaking to address its problem situation and improve its business performance.
Dell need to forge linkages between its structured and unstructured information in way to use it for a specific problem/situation/paradigm. It is important for leaders of organizations to understand who has knowledge, develop support systems for its creation and application. Then, Dell can create knowledge maps that identify where knowledge resides and which knowledge needs to be shared with whom, how, and why, with built-in rewards for knowledge creators and brokers. There is urgent need to develop measures for IT applications, realize if management practices are working for the organization, determine what value is being added to its processes and products, determine what implications there are for competition by enhanced sharing and collaboration, as Dell might see knowledge and action as one. Dell decision makers become more involved in implementing Total Quality Management, questions are raised about which management practices should be emphasized and investigation of relationship of quality management practices for Dell performance, core quality management practices and Dell infrastructure that create environment support of IT usage. Important infrastructure components included top management support and workforce management. Supplier relationships and work attitudes relate to some of IT practices and performance measures. This will be in line of Hill’s concept of IT practice as well as Garvin’s dimensions of quality, different management practices lead to success in different dimensions of IT functioning stature at Dell.
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