1. Develop and implement a new website or enhance an existing website to include customer service. This might include features for self-service or use of real-time customer support
Integrating a real-time customer support helps companies continue and at the same time grow fruitful business relationships with their customers. Keeping real-time customer support coupled with adept expertise, the technology available; sets the pace for good execution of tasks in business plans. Firms which offer these solutions take careful understanding of every clients business and corporate culture, and if needed specifies a solution based on the culture of the businesses. From this solution, an uninterrupted flow of business tasks pushes through; to the delight of the firm’s clients and to the enterprise itself. This solution converges live operator capabilities, handling both automated and un-automated inbound client inquiries and other options to cost-effectively meet the kind of firm and client relationship needs.
The core of this real-time customer support must be its commitment to present particular customer care results. Specifically based on what the firm takes is good for them. For this, the firm must recruit and hire qualified individuals and then further teach them to stand out in the highly attentive service atmosphere. To attain this, the firm must point out thorough procedures to ensure that the people on the team are both capable and responsible ion achieving the desired results of the set program. In the team building process, it must utilize a combination of time-saving and cost efficient appraisal tools. As the individuals who handle the task are also an integral aspect in successfully finishing the task, care must be also given in screening and interviewing applicants to ensure that the competent employees are always ready to handle the situations in the right way at the right time.
The design must be carried out by going through the nature of the business and the clients they have. The design must also go through understanding the setting of the business, and the aims and goals of the customer care program. Furthermore, it must also analyze the current communications to determine the ways to handle the communication and then later define the objectives. The set objective reflects the technical directions, communications skills and handling situations
Moreover, to achieve success within the tasks, the facilities and equipments must also meet the needs of the calls. This means that the hardware must be able to allocate the call traffic through the network to be able to handle control of you’re the system. It is would be wise to use a dedicated telecommunications system, which completely bypasses local telephone networks. This capability eliminates call blockages and overload situations that might occur locally or regionally.
2. Develop and implement a new website or enhance an existing website to include online catalog sales.
“The business of e-retail has been defined as the sale of goods and services via Internet or other electronic channels, for personal or household use by consumers”(, & , 2004, ) This definition includes all e-commerce activities that result in transactions with end.
Online catalog shops offer retailers a number of advantages. First off, the location of the retailer is now unimportant. This enables them to equally sell anywhere in the country and overseas. Secondly, size does not matter – small e-retailers can compete on equal terms to large ones, can reach a larger audience than the high street and can be open 24 hours a day.
There are many other distinct vantages. The socio-demographic profile of e-shoppers is attractive to many retailers, with higher-than-average education, employment and disposable income levels. In theory at least, online selling saves on the wages costs of face-to-face sales people and the costs of premises. The savings may be less than expected, though, as there are still costs in Internet customer contact and packaging and delivery can be more expensive to provide. Perhaps a more substantial advantage is the ease with which e-retailing integrates with customer relationship management and micro-marketing systems which refers to identifying and treating the customer as an individual. This, together with the easier provision of product information, leads to greater opportunities for cross-selling and selling up. Finally, the late entrants into e-retailing are largely being driven by the idea that if they don’t indulge into online catalog selling then their business counterparts will.
The operation of the online catalog activities can never be done alone by any company, in theory, unless the firm is on big company with reasonable resources. If not, retailers then must require suppliers and partners to furnish them with the needed product provisions, fiscal arrangements, legal advice and other related services. The online architecture which makes up the online catalog system is made up of the Internet and systems which enable the business suppliers and partners to keep the stakeholders updated of the recent activities with minimum delay and hereby allowing faster feedback and other important issues.
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